Shipping is costed per item and will be displayed to you in your cart.

Yes, we ship worldwide. Please contact us for exact prices outside of the UK.

Customers using our free standard delivery service should expect to receive their orders within the following times:

UK: 1-5 business days
Europe: 2-7 business days
Rest of the world: up to 14 business days

For the majority of parcels we use Royal Mail.

Your order will be processed as soon as possible, should you wish to find out about the progress of your order then please contact us.

When you order online you can pay via our secure payment processor.

Your security is our priority, so you can be assured that all transactions are processed using secure servers to protect your details.

Your security is of paramount importance to us.

We understand that you may have concerns about ordering online. However, we pride ourselves on offering our customers a safe, secure environment to order online from.

All of our payment providers use secure servers with industry standard encryption to ensure your payment details are safe and secure.

These steps all ensure that your details are secure - and far more secure than they would be should you give them over the telephone or face to face in store. Ordering online means that NO ONE sees your payment details, thus ensuring the best possible security.

How long will delivery take?

Customers using our free standard delivery service should expect to receive their orders within the following times:

UK: 1-5 business days
Europe: 2-7 business days
Rest of the world: up to 14 business days

Customers using our premium delivery services, which are available to select whilst checking out (only for customers from the UK or US), should expect their orders within the following times:

UK: Next business day before 1pm
US: 2-3 business days

When will my order be dispatched?

We pride ourselves on offering the fastest possible service to our customers.

I haven't received my order

We're sorry to hear this. Firstly, please ensure you have allowed the appropriate length of time for delivery of the products - they could still be on their way.

If you have allowed an appropriate amount of time please do the following:

Firstly check with your neighbours and anyone who may have taken the parcel in. Also check with your local mail sorting office who may be holding the parcel awaiting your collection.

If this still does not locate the parcel then please contact us with your full postal address so we can investigate.

I want to return my order

Under UK Distance Selling Regulations you have the right to cancel your contract with us within 7 days starting the day after delivery. If you wish to cancel your contract with us, or return your order, then you must inform us in writing (by email).

For technical reasons we ask that all returns be in the same, unopened condition as they were sent in. When we dispatch your products we clearly label them to ask you to check before opening your new products to ensure you have the correct product. If this is not the case then please contact us first.

Please note that any products returned to us are the responsibility of the customer. Please ensure you receive proof of postage and also package the returns adequately in a strong box. 'Jiffy' bags are not suitable as the products will get damaged.

Any refunds will be actioned within 30 days of cancellation of the contract. Exchanges will be actioned the same working day upon receipt of the original goods.

Please note that returns can only be accepted within 30 days of order being dispatched. Return requests made after this period of time will not be accepted. If your return request is accepted then you will need to return the products to us within 14 working days. Returns received after this time may not be accepted.

If the item(s) you have received is not the same one you ordered then please contact us so we can resolve this for you.